Restaurant Solutions

What to ExpectTiming

* It will take up to 5 business days to process your application.
* After approval, allow up to 5 business days for delivery of your new POS system.

Product Delivery

* Someone must be present at the time of delivery to sign for the package.
* When your system arrives, do not open the boxes.

Installation

* When your system arrives, do not open the boxes. Once all of the pre-wiring requiremnts are complete, contact our installation partner, NuRol, at (866) 669-5280 to schedule your "Getting Connected" over-the-phone installation.
* NuRol will confirm that all of your pre-wiring and Internet requirements are complete prior to approving the installation.
* If you desire an on-site technician to be deployed to your location to assist with the installation in person, this can be coordinated with NuRol. Additional charges for an on-site technician will apply and be payable via credit card directly to NuRol.
* No training is provided during the “Getting Connected” installation call. See below to schedule your “Getting Started” training session.
* Please do not add unsupported peripherals or software to the system. Unsupported peripherals (i.e. MP3 players, PDA’s, additional printers, etc.) may impact system performance and reliability.

Training

* Once your system is installed, contact Nurol again at (866) 669-5280 to schedule your “Getting Started” telephone/Internet training session.
* If additional training is required beyond the free telephone/Internet training session included with your system purchase, you may contact Nurol at the number above to request additional fee-based training.
* You will be contacted for Gift Card Training, if applicable.

Cancellations

* To avoid additional charges, please provide a minimum of 24 hours notice if you need to re-schedule your Installation or Training appointment.