Congratulations on your Merchant Account!!!
Thank you for choosing Hippo Charging Inc. for your payment processing needs. We strive to bring the best possible service to all our clients and part of that service is educating our merchants on how we can help. Our Knowledge Base has most of the general answers you are looking for and more topics are added on a weekly basis. Our website is also an excellent resource if you wish to purchase products or see our latest systems we have in place.
If you are having terminal issues please call out technical support line at 866.597.5721
Office Hours: M-F 9:00 - 4:00 PST
626-248-8837 or support@hippocharging.com
- Please make sure that you close your account with previous processor (if you have one)
- Please make sure to batch/settle your transaction at the end of every day (if auto batch is not set)
- Please make sure that you don't have a debit or credit hold on your bank account
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