POS PORTAL - Repair to Order Program (RTO)

How to Return an RTO:

> E-mail POS Portal’s Client Relationship Team to receive your Return Authorization number (RA#) at yourfriends@posportal.com. In the subject line of the e-mail please indicate “Repair RA Request”.

In your e-mail please copy the following information to the body of the e-mail:

• I am requesting a Return Authorization for the following equipment:


• Device Type:


• Serial Number:


• Reported Failure: [Copy for each device to be returned]

Upon completion of the repairs, please return the devices to the following ‘ship to’:

• Company Name:


• Company Contact Name:


• Shipping Address Line 1:


• Shipping Address Line 2:


• City:


• State:


• Zip:


• Contact Phone Number:

> The Client Relationship Team will e-mail back to you the RA #. When you receive this number, package up your units and label the box as indicated below:

     POS Portal Inc.-Repair Processing

     ATTN: RA# [Include Your RA# Here]

     1627 Main Avenue Suite 1

     Sacramento, CA 95838

*Note: It is very important to have the RA# on the outside of the box. This insures prompt receipt of your unit and expedites the repair process. Packages not including an RA # are subject to delays in processing.

> Also, please ensure that the power supply is included with each unit so that it can be tested and replaced if needed. If a power supply is not included when the unit is received, the unit will not be returned with a power supply. Accessory items should not be included though, such as SIM cards, additional cables, etc.

Customer Support:

> If you have questions or would like to speak with a member of your Client Relationship Team, please feel free to call us at:

• 
  (866) 276-7289 or you can e-mail us at yourfriends@posportal.com
  

Program Description:

> All POS equipment sent to POS Portal, Inc. are tracked and monitored according to Order number (RA#), customer, model, serial number, and receipt date.

> Each piece of equipment follows the following proven process regardless of the reported failure:

• Cleaning, to approach a "like new" appearance (exceptions to this may include older model units for which replacement case parts are not readily available). A new overlay is not provided with the device.


• Replacement of required components


• Testing to determine failure(s)


• Repair as required


• Final testing with a "live" transaction to assure 100% functionality


• Packaging, labeling, and shipping


• Return freight UPS ground included with warranty service


• Units sent to POS Portal with a power supply will be returned with a power supply. Units received without a power supply will be returned without a power supply.

> Equipment repairs are returned to our customers generally within 10 to 20 business days of receipt at POS Portal, Inc.

Repair Warranty Statement:

The POS Portal Repair Warranty Period is designated by individual new and refurbished equipment model. New Equipment Warranties are equal to the standard (not extended) manufacturer warranty for those devices and is effective from the date of deployment from POS Portal. Refurbished equipment is warranted for 1 year from the date of deployment from POS Portal.

For point of sale equipment purchased from POS Portal by Customer, POS Portal warrants to the original purchaser of equipment and for the Repair Warranty Period, the equipment will be free from material defects in materials and workmanship. The Repair Warranty is subject to the proper installation, operation and maintenance of the equipment in accordance with any original equipment manufacturer installation instructions and or operating manual. POS Portal's sole obligation under the foregoing warranty is, at POS Portal's option, to repair, replace or correct (which may include refund the purchase price to the customer upon inspection of the returned equipment by POS Portal) any defect that was present at the time of delivery and reported to POS Portal within 30 days of deployment.

All repairs performed under the Repair Warranty must be conducted by an authorized POS Portal service representative. Removal or tampering with the Repair Warranty seal(s) will invalidate the Repair Warranty. The Repair Warranty shall also be invalidated upon inspection and discovery of damage resulting from misuse, including but not limited to damage resulting from dropped equipment, liquid spills, and electrical surges. Additional service charges may arise from excessive cosmetic damage beyond normal wear and tear. The repair warranty period, following the period after the first 30 days of deployment, does not include replacement or loaner services.

Repair or replacement of the equipment (or any part thereof) does not extend the warranty period for the equipment. IN NO EVENT SHALL POS PORTAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL 3 DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, OR USE INCURRED BY CUSTOMER OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT, OR TORT, OR OTHERWISE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.”