How to request an RA #?

Requesting an RA #

1. 
   

   Verified that the terminal is not working properly

   
   


2. 
   

   Verify if the terminal is under warranty (usually 1 year from purchase date)

   
   


3. 
   

   Advise the merchant, if they decide to proceed then move forward with step4.

   
   


4. 
   

   Filled out the form below ( attached)

   
   


5. 
   

   

   
   


6. 
   

   Please make sure that the address is the place where the equipment  will be shipped back.

   
   


7. 
   

   Once the form is completed please email repairs@tasq.com

   
   


8. 
   

   Attached the form and write a quick message letting them know that you need to obtain an RA # and send.

   
   


9. 
   

   An email will be sent back within 24-48 hours.

   
   


10. 
    

    Take the RA # and <!--StartFragment-->Please ship the units to:
    
    TASQ Technology
    
    8875 Washington Blvd.
    
    Roseville, CA 95678
    
    ·  Do not ship US MAIL
    ·  Please write this RA# BIG and BOLD on all sides of the outside of the box:
    Please do not ADD different order types on the same sheet.
     RA#: XXXXXXXX-RO-HC014  <!--EndFragment-->

    
    


11. 
    

    Terminal will be shipped back

    
    


12. 
    

    If further issues need to be address an email will be sent to advise